Order and payments

Shopping on www.missonistore.com

To shop on www.missonistore.com you do not need to be registered. However, we recommend that you create an account to access exclusive areas and services dedicated to our customers.

To freely consult our catalog, select a category from the navigation menu or discover our product selections from the Home Page. To make your search more precise, use the filters or the internal search of the site.

On each product sheet you will find all the combinations of size and color currently available, the description and composition of the article. Click on the product image to enlarge it and view all the details.

To purchase a product on www.missonistore.com:

1. from the product sheet, select the color and size of the item

2. add the product to the cart

3. at the end of the shopping session, click on "Proceed to purchase" in the Shopping Bag

4. enter your email and shipping address

5. select the type of shipment and payment

6. check that the information entered is correct and click on "Buy".

If you have chosen to pay by credit card, before completing the purchase you may be asked for a second authentication to authorise the payment. In this case, you will need to enter a temporary security code or SMS code or use another authentication method, as determined by your credit card issuer.

Within a few minutes you will be sent a confirmation email with all the details of the order. From now on, our warehouse will take care of everything and, as soon as the order is shipped, we will notify you with another confirmation email.

Order in preparation: the order has been confirmed and we have already sent a confirmation email containing the order number.

Order shipped: as soon as your order has shipped from our warehouse, we will send a confirmation email with a tracking number to track your shipment.

You can check the status of your order at any time by entering your order number on the My Account page. Registered users can also find all information on orders in the My Account area.

Our site is best displayed with the latest versions of the main browsers.

Make sure you have installed the most up-to-date version of the browsers you usually use.

If you experience problems with navigation, we suggest you:

• delete Cookies and Temporary Files from your computer

• check that Javascript is activated.

If the problem persists, please contact us and indicate:

• the operating system you are using (Windows, Mac OS X, etc.)

• internet browser and version used (Google Chrome, Internet Explorer Edge, Firefox, Safari...)

• the address you are trying to access (eg www.missoni.com).

If the problem persists, please contact customer service in the appropriate section.

www.missonistore.com accepts the following payment methods:

Credit card: Visa, MasterCard, American Express and JCB, rechargeable credit cards, Maestro debit cards enabled. The amount on the card will be charged at the time of shipment. The Quick Purchase service is active on www.missoni.com, which allows you to save your credit card details so you no longer have to enter them during future purchases.

PayPal: to buy online comfortably, without having to enter your credit card details on the site.

The account is debited upon completion of the order. To sign up for a new PayPal account, visit paypal.com

Purchases on www.missonistore.com are reserved for final consumers. Our prices include VAT.

For every order, www.missonistore.com issues a receipt.

Please note: once the order has been confirmed, it will not be possible for us to modify the data you entered or issue a new sales document.

On www.missonistore.com every purchase takes place in maximum security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL).

We only use secure connections, as evidenced by the "https" prefix and the padlock symbol appearing in the browser's address bar.

To protect your credit card purchases, you will be asked to enter the CVV code with each order.

As an added security measure, your credit card issuer may ask you to authorise the payment by entering a temporary security code or SMS code, or by using some other authentication method.

Our Payments department will carry out anti-fraud checks before approving the transaction and, for your protection, may contact you for further details before confirming the order.

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