Missoni FAQ
Which payment methods are accepted?
Missoni accepts major payment methods, including credit cards, PayPal and Klarna. The amount will be charged only after the order is confirmed. The currency will be the one displayed at checkout.
Why can’t I complete my payment?
Please verify that all details entered are correct and try again. If the issue continues, contact our Customer Service for assistance.
When will my payment be charged?
At the time of purchase, the amount is pre-authorized on the selected payment method. The actual charge will take place when the order is shipped.
Are my personal details safe on your website?
Yes. Missoni uses secure systems compliant with current regulations to protect personal and payment data.
Which countries do you ship to?
Missoni ships to most countries worldwide. You can check the full list of available destinations here.
Will I be charged customs duties?
In some countries, customs duties are the responsibility of the customer. For further details, please click here.
How can I choose the right size?
Each product page includes a size conversion chart to help you find the best fit.
How can I check if an item is available?
You can search for the item using the product code through our search tool. If it is not available, please contact Customer Service here.
Do I need an account to place an order?
No, you can also shop as a guest. Although creating an account allows you to access exclusive Missoni services and manage your orders more easily.
I forgot my password. How can I access my account?
You can reset your password from the login page by clicking on “Forgot your password?”.
Can I place an order by phone?
No, this service is currently not available.
I can’t complete my order. What should I do?
Please check that all details entered are correct. If the issue persists, contact Customer Service here.
How do I know if my order has been placed successfully?
Once your purchase is completed, you will receive an order confirmation email with a summary of your order. If you do not receive it within 24 hours, please contact Customer Service here.
Is it possible to reserve an item?
Pre-orders are available for selected items only and are reserved for registered users.
How can I cancel my order?
Once confirmed, orders cannot be modified or cancelled online. For assistance, please contact Customer Service here.
Can I change my shipping address after my order has been shipped?
No, once the order has been shipped, the delivery address cannot be changed. For assistance, contact Customer Service here.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link and number to check the delivery status.
Do you offer a welcome promotional code?
No, a welcome promotional code is not currently available.
My promotional code is not working.
Please check that the code has been entered correctly. If the issue persists, contact Customer Service here.
Is gift wrapping available?
This service is currently not available.
When will I receive my order?
Delivery times vary depending on the selected shipping method and range from a minimum of 2 to a maximum of 6 business days from shipment.
Which delivery options are available?
Delivery options vary depending on the destination country. For more information, please consult this link.
Which courier do you use for shipping?
We work with selected couriers depending on the destination country.
How can I return an item?
You may return items free of charge within 14 days of delivery or collection. Before submitting a request, please ensure that the items are in their original condition, undamaged and with all tags attached.
You can do so in three ways:
- - By filling in the online return form on this page.
- - Directly from your account, if you are registered.
- - By contacting Customer Service here.
How do I prepare my return package?
Apply the prepaid return label over the original shipping label and seal the package. If you did not receive a return label, please contact Customer Service. Then, drop off the package at the nearest collection point or contact the courier to schedule a pickup at your preferred address and time.
Please note: the return must be handed over to the courier within 14 days from the date the return request is submitted. Returns can only be shipped from the country where the order was placed.
Can I exchange an item?
No, exchanges are not currently available. You may return the item and place a new order.
What should I do if I receive a damaged or incorrect item?
Please submit a return request and report the issue to Customer Service, who will assist you with the procedure.
When will I receive my refund?
Once the return has been received and verified, the refund will be issued to the original payment method. Timing may vary depending on the payment method used. If the return does not comply with our conditions, the item will be sent back to you.
Can I return an online purchase in a boutique?
No, items purchased online cannot be returned in boutique.
How can I create an account?
You can register by clicking here.
How can I edit my account details?
Access your personal profile and update your information by clicking the relevant icon in the top right corner of each section.
How can I delete my account?
To close your account, please contact Customer Service here.
What are the benefits of creating a My Account?
By creating an account, you can:
- - Save your shipping addresses to complete your details faster.
- - Store your credit card details for easier checkout.
- - View your order history, track orders and request returns.
- - Create a personalized wishlist.
- - Receive exclusive benefits, including early access to launches, special promotions and pre-orders.
How can I take of my Missoni products?
Please follow the care instructions provided on the product internal label.
How can I verify the authenticity of a product?
The authenticity of Missoni products is guaranteed when purchased on Missoni.com, in Missoni Boutiques and through authorized retailers. For further inquiries, please contact our Customer Service here.
